At Rentola, we strive for a clear and transparent service, but we understand that sometimes things don't go as expected. Please read the following details before requesting a refund.
- Refund Policy: As stated in our terms and conditions, we cannot offer refunds for late cancellations or dissatisfaction after a subscription has been renewed. However, we are happy to help you understand your options and address any concerns.
- Trial Period: When you register, you start with a trial period that allows you to explore the possibilities of Rentola. The trial period automatically converts into a paid subscription unless you cancel at the end of the trial period.
- Automatic Renewals: Subscriptions are automatically renewed at the end of the trial period or billing period unless they are canceled before the renewal. All costs, renewal dates, and billing information are provided during the registration process.
- Acceptance of Terms: All users must review and accept our terms and conditions before subscribing, so they fully understand the service and the billing process.
- Technical Issues: If you experience technical issues that prevent you from using the platform, please contact our customer service with documentation of the problem. Refunds may be considered on a case-by-case basis if technical issues are confirmed and not resolved.
Managing Your Subscription
You can easily manage your subscription by logging into your account and going to the Membership page. If you want to make changes or cancel, you will find all the tools you need on this page.
If you have any questions or need assistance, please contact our customer service. We are here to guide you through the process and make your experience with Rentola as smooth as possible.
Unexpected Charges: I Suspect Fraud
We understand that unexpected charges can be concerning, but paying Rentola is not a sign of fraud. When you see an amount from Rentola, it means you have started a subscription on our platform. This subscription gives you access to rental properties and landlord data and is automatically renewed unless you cancel before the renewal date, as described in our terms and conditions.
What to Do If You Suspect Fraud:
- Check Your Rentola Account: Log in to your account with your email address to view your subscription history and activities.
- Contact Us: If you have concerns, please reach out to our customer service. We can help clarify the situation and verify the subscription details.
- Rentola is a Legitimate Service: Rentola is a legitimate service, and we take payment security seriously.
If you have any questions or comments, please feel free to contact us!