For Tenants

Property Search

• How can I search for rental homes?
• Why are some rental listings on RentHero no longer available or outdated?

Landlord Contact

• How do I contact a landlord on RentHero?
• Why can’t I see the landlord’s contact details?
• How quickly do landlords reply on RentHero?
• Why can’t I reach the landlord?

Safety

• Are listings on RentHero verified?
• How do I know if a landlord is legitimate?
• What should I never pay before viewing a property?
• How do I report a fake rental listing on RentHero?
• Can landlords see my contact details?

Account

• Where can I find my RentHero profile?
• Why can’t I log in to my RentHero account?
• How to Create, Edit or Delete a SearchAgent on RentHero
• How can I stop receiving emails from RentHero?
• How can I delete my RentHero account?

Payment

• How does payment for a RentHero subscription work?
• Why is my card being declined when paying for a RentHero subscription?
• Why was I charged multiple times by RentHero?
• Why was I charged by RentHero if I can’t find my subscription?

Subscription

• What does RentHero Premium include?
• What features are free on RentHero?
• How much does RentHero cost?
• How do I cancel my RentHero subscription?
• Why can’t I cancel my RentHero subscription?
• Why was I charged after my RentHero trial ended?

Refund Policy

• Can I get a refund from RentHero and is it a legitimate service?
• Can I get a refund if I forgot to cancel my RentHero trial?